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Marijana Prtenjača, Sales Director of Ilirija dd: It is crucial for success in sales to justify the trust of the guest

first_imgConsidering how the award went to the tourism sector, this is an occasion to ask the awarded director of sales of Ilirija Marijan Prtenjač about the state of sales in our tourism. The annual B2B Super Seller of the Year awards were presented in three categories. The award was received by Marijana Prtenjača from the company Ilirija dd From Biograd na Moru in the category of large companies, Alen Dobranić from the company Bernarda doo in the category of medium companies and Goran Šimić from the company El Koncept doo in the category of small companies. “Selling is demanding and difficult, but also challenging. This business, like any other, has its pros and cons, but nothing can replace the feeling when you manage to meet the needs of the customer or when you see that you have justified his trust. That is priceless. That feeling pushes you forward and gives you the strength to move on to be even better. You have to live with it. That is the secret of the success of each of us”Said the sales director of Ilirija from Biograd. Also every customer is looking forward to an extra discount, free product or gift, as well as deferred payment. Customers want the seller to be a consultant at the same time, to educate them during and after the purchase, to be fair and to listen to them with a smile on their face. Practice has shown that people are willing to say “yes” to those people they like, who are attracted to them in some way or are similar to them, so there is a definition of an ideal seller. The ideal salesperson knows his products / services very well, he is advisory and professional, he listens a lot, talks a little and is proactive with a smile on his face! Research has shown that customers value the most when they get a good price-quality ratio, when they are not pressured to buy, and get an answer to their inquiry quickly. “Sales depend on a lot of factors and a lot needs to be imported to create a unique experience. This year there will be a fight for every guest as last year, but it is clear how we hope and expect the best, all in order for our clients to get top service. The challenge of Croatian tourism is seasonality, and sales are especially challenging due to traffic specifics. For example, if your guests land in Zagreb, you make them a whole arrangement to get to the destination in order to get a complete experience. Then it is not uncommon for guests to stop to visit nature parks and national parks, which are located on the way to the destination. We have to be very resourceful, because you have to import everything and pack the overall product well so that our customers get the full experience and service they deserve. We want to provide our clients with a complete service and arrangement from the moment they decide to go to our destination for us the job of caring for them starts from the moment they go to us”Points out Marijana Prtenjača. How hoteliers reach guests and what is the secret of selling hotel accommodation, although in Ilirija Marijana’s team sells not only hotel accommodation but also the sale of integrated, complex and complementary tourist product to the market presented through the destination management system of Ilirija Travel with the aim of developing year-round tourism.center_img Organized by the portal Poslovni savjetnik, the conference Superprodavač was held for the tenth time. Photo: Business Advisor Marijana has been in this business for almost two decades and believes that the key to success in sales is the trust of both the guest and the client, but also the sales team that is with her. “We always have a plan A and a plan B. Namely, we have a wide range of products and services and we fight for each client and always find a solution to meet the needs of our customers. You must not drop the customer ” Prtenjača points out. When asked if the sale is a skill or a talent, Marijana answers that the correct answer is a combination of both. ”You may be born with it, but constant education is important. You have to create and hone that talent or develop the skill through constant learning and of course how important the experience is. But education is key. The customer is king and must feel that way, ”Concludes Marijana, who really doesn’t take a smile off her face and fits the definition of a perfect salesman. We know that sales are everything and a company can only survive if revenues are greater than expenditures as it applies to the entire business world. Everyone knows that those real sellers never give up.last_img read more

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Cricket News BCCI agrees to come under NADA ambit: Sports Secretary Radheshyam Jhulaniya

first_imgSports Ministry had criticised BCCI for not coming under NADA.Sports Ministry had said BCCI could not conduct dope tests.BCCI had been vehemently opposed to signing up with NADA. highlights For all the Latest Sports News News, Cricket News News, Download News Nation Android and iOS Mobile Apps.center_img New Delhi: Sports Secretary Radheshyam Jhulaniya on Friday said that the Indian cricket board has agreed to come under the ambit of the National Anti-Doping Agency (NADA), ending years of defiance. Jhulaniya, who met BCCI CEO Rahul Johri here on Friday, said the Board has given in writing that it would adhere to the anti-doping policy of NADA. “All cricketers will now be tested by NADA,” Jhulaniya told PTI. “The BCCI raised three issues before us about the quality of the dope testing kits, competence of pathologists and sample collection. We assured them that whatever facilities they want, we will provide but there will be some charge for it. BCCI is no different from others,” he added.The BCCI had been vehemently opposed to signing up with NADA, claiming that it is an autonomous body, not a National Sports Federation and does not rely on government funding. However, the sports ministry has also been steadfast in maintaining that it had to come under the NADA ambit.Till date, Sweden-based International Dope Testing Management (IDTM) has been collecting the cricketers’ samples and submitting them to the National Dope Testing Laboratory (NDTL). “IDTM was an outside agency hired by BCCI to take samples. Now that agency will be NADA. I explained to BCCI you don’t have a discretion to abide by law or not. The law applies to everyone equally,” Jhulaniya said after the landmark development following a meeting with the BCCI officials. Every federation is on the same footing for enforcement of law. You don’t have to sign an agreement. We categorically told them no MOU is required as law is applicable to everyone.”The primary concern of the Board was the contentious ‘Whereabouts Clause’ with regards to Out of Competition Testing, something that all star India players have been wary of as they considered it an invasion of their privacy.On that, the top sports ministry official said, “Yes, NADA will carry out the test whenever and wherever they want. World Anti-Doping Agency (WADA) clause 5.2 gives the authority to the national anti-doping agency to carry all testing in its territory irrespective of the athletes’ country.  “All athletes irrespective of their country of origin or country of citizenship come under the jurisdiction of the national anti doping agency, that’s the WADA’s charter and we are a partner.”The Sports Ministry had heavily criticised the Board of Control for Cricket in India’s anti-doping programme. According to a report in the Indian Express, a letter was written to the CEO Rahul Johri, the sports ministry and it has said the BCCI’s anti-doping programme lacks robustness. It also hinted at a conflict of interest since the BCCI tests and hands out the quantum of punishment to the players. The Sports Ministry quoted article 5.2 of the WADA (World Anti-Doping Agency) Code which said sampling of athletes can be done only by an Anti-Doping organisation with testing authority. Since the BCCI has not signed up with NADA (National Anti-Doping Agency) for several years, the Sports Ministry has argued that the BCCI does not have the rights to conduct dope tests.The letter pointed out the lack of robustness in the BCCI anti-doping programme. “In 2018, 215 samples were sent by BCCI to National Dope Testing Laboratory, India, for testing. Of these, 5 tested positive. There is no information as to how these athletes who tested positive have been dealt with,” the letter stated.The Ministry has raised questions about BCCI’s overarching involvement in dope cases. As per WADA rules, which are also adopted by NADA, an independent panel which has no prior involvement with the parties involved must be formed. In the BCCI’s case, this was not done in accordance and it raised the question of natural justice.- With PTI inputs-last_img read more

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Update on the latest in sports:

first_imgMLB NEWS-MARINERS-GONZALESGonzales, Mariners agree to $30 million deal for 2021-24UNDATED (AP) — Left-hander Marco Gonzales and the Seattle Mariners have agreed to a $30 million contract covering 2021-24, a deal that includes a club option and could be worth $45 million over five seasons. Gonzales is coming off the best season of his career. He tied for the American League lead with 34 starts and was tied for fifth with 16 victories. His 3.99 ERA was the lowest of his career and he set career highs in starts, innings pitched and strikeouts. The 27-year-old is about to begin his third full season with Seattle after starting his career with St. Louis.Elsewhere:—The Houston Astros have hired James Click as their new general manager. The Tampa Bay Rays executive is now in charge of the scandal-ridden team a week before the start of spring training. Click succeeds Jeff Luhnow, who along with manager AJ Hinch was suspended by Major League Baseball in the wake of a sign-stealing scam and then fired by the Astros. The Astros hired Dusty Baker last week as their new manager. Staples Center removes public’s massive Kobe Bryant memorialLOS ANGELES (AP) — The massive memorial created by the public outside Staples Center after the death of former Lakers superstar Kobe Bryant is being dismantled, with an official saying some of the items will go to Bryant’s widow.The cleanup of flowers, balloons, jerseys, stuffed toys and other items began before dawn and behind a barrier. More than 1,300 basketballs were boxed. Fans spontaneously began creating the memorial in a plaza outside the arena when word surfaced that Bryant, his daughter Gianna and seven other people were killed in a helicopter crash on Jan. 26. Some of the material will be donated to Bryant’s widow.In other NBA news:—The Los Angeles Lakers’ first game since Kobe Bryant’s death was the second-most watched regular-season NBA game on ESPN. The game against the Portland Trail Blazers averaged 4.41 million viewers. Share This StoryFacebookTwitteremailPrintLinkedinRedditNBA-SCHEDULE-CELTICS-HAWKSTatum leads Celtics past Hawks 123-115 for 4th straight winUNDATED (AP) — Jayson Tatum scored 28 points and Grant Williams drove for a key basket in the final minute, leading the Boston Celtics to a 123-115 victory over the Atlanta Hawks. —Alec Burks scored 30 points, Glenn Robinson III added 22 and the Golden State Warriors beat Bradley Beal and the Washington Wizards 125-117.  It was the second straight win for the NBA-worst Warriors (12-39), with both coming on the road.T25-SCHEDULE-NORTH CAROLINA-FLORIDA STATEWilliams, Gray lead No. 8 Florida State past North CarolinaUNDATED (AP) — Patrick Williams had 14 points and nine rebounds, Trent Forrest also scored 14 and No. 8 Florida State beat North Carolina 65-59 on Monday. RaiQuan Gray had 10 second-half points as the Seminoles improved to 9-3 in Atlantic Coast Conference play. Cole Anthony started in his second game back from knee surgery for UNC. The freshman guard scored 16 points on 5-of-23 shooting and added seven rebounds.— No. 1 Baylor extended its school-record winning streak to 19 games, beating Kansas State 73-67. Jared Butler scored 20 points, MaCio Teague added 15 points and Davion Mitchell scored 13 for the Bears, who are 9-0 in Big 12 play. That’s the best start in league play by any Big 12 team since 2011. The Hawks had a chance when a video review overturned a call along the baseline that initially gave Boston the ball. But Trae Young turned it over with a bad pass at the other end. The Celtics milked the shot clock before Williams took off down the lane and banked one in with 37.6 seconds remaining. Boston won its fourth straight. Young led Atlanta with 34 points but also had nine turnovers.In other Monday action:— De’Aaron Fox had 31 points and five assists, Bogdan Bogdanovic made five free throws in the final 69 seconds, and the Sacramento Kings held off a late run by Minnesota to win 113-109, handing the Timberwolves their 12th consecutive loss. Bogdanovic scored 23 points, Buddy Hield added 16 and Harrison Barnes had 14 points and seven assists for Sacramento. Karl-Anthony Towns had 22 points, 10 rebounds and six assists to lead six Minnesota players in double figures. Shabazz Napier added 17 points and seven assists.— Kawhi Leonard scored 22 points, Paul George added 19 and the Los Angeles Clippers rallied in the fourth quarter to beat the San Antonio Spurs 108-105. Leonard’s one-handed dunk gave the Clippers a two-point lead with 1:35 remaining after they trailed by 15 in the first half. Patty Mills hit a 3-pointer with two seconds left to draw the Spurs within one. Lou Williams made a pair of free throws for the Clippers, and Mills’ half-court heave came up short at the buzzer. LaMarcus Aldridge scored 27 points and DeMar DeRozan had 26 for the Spurs.— Jonas Valanciunas (YOH’-nuhs val-uhn-CHOO’-nuhs) had 26 points and 17 rebounds, Dillon Brooks added 15 points and the Memphis Grizzlies beat the Detroit Pistons 96-82 to sweep the season series. Jaren Jackson Jr. finished with 14 points and Tyus Jones added 13. Valanciunas also had four blocks. Andre Drummond led the Pistons with 25 points and 18 rebounds. — Udoka Azubuike scored 17 points and No. 3 Kansas beat Texas 69-58. Devon Dotson added 16 points and Marcus Garrett scored 11 for the Jayhawks, who have won seven straight, including four since an ugly brawl in the closing seconds of a win over rival Kansas State.T25 MEN’S BASKETBALL POLLBaylor strengthens hold on No. 1 in AP Top 25 pollUNDATED (AP) — Baylor has strengthened its hold on No. 1 in The Associated Press men’s college basketball poll.The Bears received 49 of 65 first-place votes in the latest poll to stay comfortably ahead of Gonzaga and Kansas. The Bears are atop the rankings for a third straight week. — Nikola Vucevic (NEE’-koh-lah VOOCH’-uh-vihch) scored 22 points, Aaron Gordon had 16 points and 12 rebounds, and the Orlando Magic snapped a five-game skid with a 112-100 win over the Charlotte Hornets. Evan Fournier added 17 points and Markelle Fultz had 12 points and 14 assists for the Magic, who won for the first time since beating the Hornets by 23 points in Charlotte on Jan. 20. Terry Rozier scored 18 points for the struggling Hornets, who have lost 11 of 12.— Jimmy Butler scored 38 points against his former club and the Miami Heat ran away in the second half to beat the Philadelphia 76ers 137-106. Goran Dragic scored 24 points and Bam Adebayo had 18 points, 11 assists and eight rebounds. Joel Embiid led Philadelphia with 29 points and 12 rebounds. The 76ers have dropped 10 of their last 12 on the road.—Marcus Morris Sr. scored 26 points, including a key jumper in overtime, and the New York Knicks beat the Cleveland Cavaliers 139-134. Kevin Love had 33 points and 13 rebounds in possibly his final home game with Cleveland. But the Cavaliers lost for the 11th time in 12 games.—Caris LeVert tied his career high with 29 points in his first start in nearly three months, helping the Brooklyn Nets overcome the absence of Kyrie Irving to beat the Phoenix Suns 119-97. Suns star Devin Booker was held to 11 points on 3-for-15 shooting. Joe Harris added 16 points and Taurean Prince had 15. in the decisive third quarter for the Nets.—Kristaps Porzingis had 38 points and 12 rebounds to lead the Dallas Mavericks to a 112-103 victory over the Indiana Pacers. Porzingis shot 6 of 13 on 3-pointers and made all 12 of his free throws. Tim Hardaway Jr. contributed 25 points for Dallas, which played without injured All-Star Luka Doncic for the third straight game. Domantas Sabonis led the Pacers with 26 points. Nos. 1-4 remained unchanged, continuing a stretch of stability in what has been an unpredictable season with a record-tying seven different teams reaching No. 1.Atlantic Coast Conference leader Louisville climbed a spot to No. 5, followed by Dayton, Duke, Florida State and Maryland – which jumped six spots to No. 9 after beating Iowa last week for its fourth straight win.Villanova rounded out the top 10. No. 9 Maryland and No. 11 Auburn made the week’s biggest jumps. Each rose six spots. No. 21 Creighton and No. 23 Arizona re-entered the poll. Wichita State and Rutgers fell out.NHL-SCHEDULE-FLYERS-RED WINGSElliott gets 40th shutout in Flyers’ 3-0 win over Red Wings — Right-hander Brandon Kinztler and the Miami Marlins have finalized a one-year contract that guarantees $3,275,000. Miami also completed a $1.5 million, one-year deal with outfielder Matt Joyce. Kintzler was 3-3 with a 2.68 ERA last year in 68 relief appearances for the Chicago Cubs. Joyce hit .295 with 10 doubles, seven home runs, and 23 RBIs in 238 plate appearances for the Atlanta Braves last season.— Jhoulys Chacín (joh-LEES’ cha-SEEN’) has finalized a minor league contract with the Minnesota Twins after a miserable 2019 season that saw him go from an opening day start to an August release. The 32-year-old right-hander was 15-8 with a 3.50 ERA for Milwaukee in 2018 after signing a $15.5 million, two-year deal with the Brewers.— The Yankees have more competition in the job for backup catcher. Three players — Erik Kratz, Josh Thole and Chris Iannetta — have agreed to minor league contracts. Austin Romine, Gary Sánchez’s backup the last three seasons, became a free agent and agreed to a contract with Detroit. Kyle Higashioka is the only other catcher on New York’s 40-man roster.A pair of social gathering areas are being added to the second deck of Yankee Stadium, cutting seating by 500 to 800 seats. New York is adding the Stella Artois Landing in left field and the Michelob Ultra Clubhouse in right field. Both areas are covered because they are below the top deck.NBA-KOBIE BRYANT-STAPLES MEMORIAL Associated Press Kansas City set to celebrate Super Bowl win with paradeUNDATED (AP) — Officially, the Super Bowl partying in Kansas City will continue on Wednesday, with a downtown parade for the Chiefs.A parade through downtown is set for 11:30 a.m. Wednesday, followed by a rally at Union Station. Several schools in the area canceled Wednesday’s classes, and the Kansas Legislature canceled that day’s session. Officials announced the celebration Sunday night, shortly after the Chiefs defeated San Francisco 31-20.In other NFL news:— Pro Football Hall of Fame defensive back Willie Wood has died. He was 83. Wood won five NFL championships with the Green Bay Packers under coach Vince Lombardi and made the first interception in Super Bowl history. He rose from undrafted rookie to play safety in eight Pro Bowls. Longtime friend Robert Schmidt says Wood died of natural causes in Washington. Wood had suffered from advanced dementia for several years. Update on the latest in sports: UNDATED (AP) — Brian Elliott made 16 saves to earn his 40th career shutout in the Philadelphia Flyers’ 3-0 win over the sinking Detroit Red Wings. Scott Laughton, Kevin Hayes and defenseman Matt Niskanen scored for Philadelphia. The goals by Hayes and Niskanen were short-handed. The Red Wings have been shut out in two consecutive games and have lost nine straight overall.In other rink action:—Mark Pysyk scored three times in his first career hat trick, and the Florida Panthers beat the Toronto Maple Leafs 5-3. Mike Hoffman had a goal and an assist for Florida, which trailed 3-1 early in the third period. Mike Matheson had three assists, and Sergei Bobrovsky made 31 saves in the Panthers’ seventh win in eight games.— Joe Pavelski scored power-play goals 16 seconds apart, Stephen Johns and Blake Comeau helped chase Rangers goalie Henrik Lundqvist and the Dallas Stars beat New York 5-3. Johns and Comeau scored 4:04 apart in the second period and Corey Perry also scored for Dallas, which improved to 30-18-4 with its second straight win.NFL-SUPER BOWL-CHIEFS-PARADE February 4, 2020 RUSSIAN DOPINGRussian track federation board resigns over doping failureMOSCOW (AP) — The entire board of the Russian Athletics Federation has resigned as Russia faces another ban from Olympic track events and possible expulsion from World Athletics. The federation says the entire board stepped down after a meeting with the new Russian Sports Minister, Oleg Matytsin. The federation has been suspended by World Athletics since 2015 because of widespread doping. The crisis has deepened in recent months after a program allowing Russians to compete internationally as neutral athletes was frozen.last_img read more

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Lecture warns students about dangers of texting

first_imgOn Tuesday evening, Cambria Gordon, co-founder of Partnership to End Distracted Driving, spoke to graduate students in the Annenberg School for Communication and Journalism. Adjunct professor Gary Wexler invited Gordon to his class on nonprofit advocacy because many students expressed concern regarding the issue of texting while driving.Eyes on the road · Cambria Gordon speaks to students in the Annenberg School Monday night about the dangers of distracted driving. – Liliana Scarlet Sedano | Daily Trojan “During the first week of class, students had to write about a cause that they were interested in, and many of them wrote about this topic,” Wexler said.Gordon’s personal story inspired her to educate others about the dangers of distracted driving. On July 20, 2011, she hit an elderly man in the crosswalk while retrieving her phone from the floor of her car. The man passed away soon after the incident, and Gordon struggled to cope with the emotional trauma of what she had done.Gordon was charged with misdemeanor and vehicular manslaughter without gross negligence.“Because I had the phone in my hand, it was a crime,” Gordon said. “And for the first time, I heard the words distracted driving, and I was a criminal.”Gordon embarked upon an arduous road to forgiveness, filled with self-incrimination. She lived in fear and anxiety, managing her grief by distancing herself from reality.“I could not believe that I had taken another person’s life,” Gordon said.Gordon received 360 hours of court-ordered community service and 36 months of informal probation, which inspired her to move forward with a nonprofit.“I had this epiphany that I’m just like everybody else in those orange vests and everyone is like me,” Gordon said. “I’m the mom of three who went to the Emmy Awards, but I’m also the homeless person who washes their hair in a sink at the beach. We all make mistakes, and I’m not perfect and I don’t have a perfect life. I came away with the idea that we are all imperfect.”Gordon approached AT&T with her idea to create an educational documentary about distracted driving.“We decided that we would work together and that I would be their Hollywood ambassador,” Gordon said. “I would go and have meetings with TV show runners and writers’ rooms and try to get the issue into scripted television.”She concluded by encouraging students to pursue their ideas and use their life experiences to inspire positive change.Jeri Lynch, a second featured speaker, followed Gordon’s speech by describing her own story. She founded the Conor Lynch Foundation in honor of her son Conor, who died from a distracted driving accident in 2010. Lynch’s organization informs high school students about the issue through different forms of media, such as short films and a mobile app.Additionally, Lynch organized a run in celebration of Conor’s passion for track and field. The run attracted more than 1,000 participants and raised about $80,000.“Spiritually, I decided I had to do something,” Lynch said.In conclusion, Wexler emphasized that nonprofits must discover creative ways to reach the soul of society.“We are in a world that has multiple ways of reaching people and getting messages across … but the most important thing is that you need to have a strong idea,” Wexler said.last_img read more